Refund policy
RETURN & REFUND POLICY
At Ironclad Clothing Company, we want you to be completely satisfied with your purchase. If you are not happy with your order, our return and refund policy makes it easy to return items for a refund or exchange.
Returns Eligibility:
Items must be returned within 15 days of the delivery date. To be eligible for a return, items must be unused, unworn, and in the same condition that you received them, including original packaging and tags.
Non Returnable Items:
Certain items are non-returnable, such as sale items, gift cards, or intimate apparel.
Return Process:
To initiate a return, please contact our customer service team at IroncladClothingCompany@gmail.com with your order number and reason for return. We will provide you with instructions on how to return your items.
Return Shipping:
Customers are responsible for return shipping costs unless the item received was incorrect or damaged. We recommend using a trackable shipping method to ensure your return is safely received.
Refunds
Refund Process:
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 days.
Partial Refunds:
In certain situations, only partial refunds are granted (if applicable). For example, any item not in its original condition, damaged, or missing parts for reasons not due to our error may be subject to a partial refund.
Late or Missing Refunds:
If you have not received a refund yet, first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at IroncladClothingCompany@gmail.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at IroncladClothingCompany@gmail.com and we will guide you through the process.
Final Sale Items
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Contact Us
For any questions or concerns regarding returns and refunds, please contact our customer service team at IroncladClothingCompany@gmail.com.
This policy provides clear guidelines for customers on how to return items and receive refunds or exchanges while allowing you to adjust specific details such as return timeframes or non-returnable items.